Shipping & Delivery Policy
Last Updated: 21 October 2026
1. Overview
At CELLION, we aim to process and deliver orders as smoothly as possible. This policy explains our order processing, shipping, delivery, and related procedures for purchases made through cellion.in.
2. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on product availability, order volume, and verification requirements.
Orders are generally processed on business days. Public holidays, weekends, or unexpected operational issues may affect processing times.
3. Shipping Charges
Any applicable shipping or delivery charges will be displayed during checkout before you complete your order. Shipping charges may vary depending on the delivery location, order size, product, and available delivery service.
Please review the final order total before confirming your purchase.
4. Estimated Delivery Time
Estimated delivery times, where available, will be communicated on the product page, during checkout, or through order updates.
Delivery times are estimates and may vary due to the destination, courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.
5. Delivery Address and Contact Details
Customers are responsible for providing accurate and complete shipping information, including the recipient's name, phone number, and delivery address.
Please check your details carefully before placing an order. Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or return of the shipment.
6. Shipment Tracking
Where tracking is available, shipment details or a tracking link may be shared through the contact information provided with the order.
Tracking information may take some time to appear after dispatch, depending on the courier or delivery provider.
7. Delayed or Failed Delivery
If your order is delayed or a delivery attempt fails, please check the available tracking information and contact CELLION Customer Support if assistance is needed.
Delivery may be affected by an incorrect address, an unavailable recipient, courier restrictions, weather, local disruptions, or other circumstances.
8. Damaged or Tampered Packages
If your package appears visibly damaged, opened, or tampered with at delivery, document its condition with photographs or video and notify the delivery personnel where possible.
Please refer to our Return, Replacement & Refund Policy for instructions on reporting damaged, defective, incorrect, or missing products.
9. Incorrect or Incomplete Orders
If you receive an incorrect product or find an item missing from your order, contact CELLION Customer Support as soon as possible and provide your order number and supporting evidence.
Claims will be reviewed according to our Return, Replacement & Refund Policy and applicable law.
10. Delivery Attempts and Undelivered Orders
Customers should remain reachable at the provided phone number and ensure that the delivery address is accessible.
If an order cannot be delivered after the delivery provider's applicable attempts, it may be returned to the sender. Any further delivery or refund arrangement will be reviewed according to the circumstances and applicable law.
11. Changes to Shipping Information
If you need to correct your delivery address or contact details, contact CELLION Customer Support as soon as possible.
Changes may not be possible once the order has been dispatched or handed over to the delivery provider.
12. Contact Us
For shipping and delivery questions, contact:
CELLION
Website: https://cellion.in
Email: support@cellion.in
Business Location: New Delhi, India
13. Policy Updates
CELLION may update this policy from time to time. The latest version and revision date will be published on this page.
