Return, Replacement & Refund Policy

Last Updated: 21 October 2026

At CELLION, we aim to provide a reliable shopping experience. This policy explains the process for reporting wrong, damaged, defective, or incomplete products and requesting eligible replacements or refunds.

1. Unboxing Video and Fraud Prevention

For claims involving a wrong, damaged, defective, or missing product, customers are strongly encouraged to record a clear, continuous, and unedited unboxing video.

Show the sealed package before opening.
Show the shipping label and order details, where visible.
Record the complete opening process without cuts, pauses, or editing.
Show all items received and their condition.
Record any visible damage to the package or product.

CELLION may request the original video, photographs, order information, or other reasonable evidence to verify a claim. Edited, incomplete, inconsistent, or manipulated evidence may require further investigation.

If an unboxing video is unavailable or incomplete, other relevant evidence may be considered. The absence of a video alone will not automatically invalidate rights available under applicable law.

2. Package Damaged at Delivery

If the package appears visibly damaged, opened, tampered with, or severely crushed at delivery, document its condition and notify the delivery personnel where possible.

Where reasonably possible, customers may refuse a visibly compromised shipment and contact CELLION Customer Support promptly. If the shipment has already been accepted, preserve the packaging and report the issue as soon as possible.

3. Wrong Product Received

If you receive a product different from the one ordered, contact CELLION Customer Support within 48 hours of delivery, where possible.

Provide your order number, a description of the discrepancy, clear photographs, and an unboxing video if available. After reviewing the evidence, CELLION may arrange a replacement or another appropriate remedy in accordance with applicable law.

4. Damaged or Defective Product

Please report a product received damaged or defective within 48 hours of delivery, where possible, so the issue can be investigated promptly.

Provide your order details, photographs of the damage, and an unboxing video if available. Keep the product unused where possible and preserve the original packaging, tags, accessories, and included items until the claim is resolved.

After verification, CELLION may offer a replacement, repair where appropriate, refund, or another applicable remedy.

5. Missing Items or Parts

If your order arrives with missing components, accessories, or items, contact Customer Support as soon as possible, preferably within 48 hours of delivery.

Provide your order number, details of the missing item, photographs, and an unboxing video if available. CELLION will review the information and determine an appropriate resolution.

6. Replacement Timeline

Once an eligible replacement request is approved, CELLION aims to arrange or dispatch the replacement within approximately 7–15 days, depending on product availability and delivery location.

This is an estimated timeframe and may vary due to stock availability, courier delays, or circumstances beyond our reasonable control. If a replacement cannot be provided within a reasonable timeframe, CELLION will communicate the available options and applicable remedies.

7. Refunds

Where a refund is approved or required under applicable law, it will generally be initiated through the original payment method where supported.

CELLION aims to initiate approved refunds within approximately 7–15 working days after approval. The time taken for the amount to appear may depend on the bank, card issuer, UPI provider, or payment gateway.

A replacement may be the preferred resolution where appropriate and available. However, a replacement will not be a mandatory precondition to a refund where applicable law or the circumstances require another remedy.

8. Return Shipping Charges

Return or reverse-shipping charges, where applicable, will be communicated before the return is arranged. Responsibility for shipping costs will depend on the circumstances, the applicable policy, and applicable law.

9. Products Generally Not Eligible for Return

Subject to applicable law and product-specific promises, a return may generally not be accepted solely for:

Change of mind or personal preference.
The customer no longer needing or wanting the product.
Minor variations accurately disclosed in the product description.
Damage caused after delivery by misuse, improper handling, unauthorized alteration, or improper storage.
Normal wear and tear arising from ordinary use.

These exclusions do not apply where a remedy is required by law or the product does not conform to the agreed description or specifications.

10. Product Condition and Packaging

Customers should retain the product and its original packaging, tags, accessories, manuals, freebies, and other included items until an eligible claim is resolved.

Where possible, do not wash, modify, repair, or continue using a product for which you intend to raise a damage or wrong-item claim.

11. Claim Verification and Fraudulent Claims

CELLION may review order records, product details, photographs, videos, packaging, delivery information, and other relevant evidence.

Claims may be investigated where there are reasonable indications of:

Altered or fabricated evidence.
Product substitution after delivery.
Intentional damage or misuse.
False or inconsistent order information.
Repeated or duplicate claims for the same issue.
Attempts to obtain an unjustified replacement or refund.

Where evidence reasonably establishes fraud or misuse, a claim may be rejected subject to applicable law. CELLION may take appropriate lawful action in cases of proven fraudulent activity.

Submitting a claim does not automatically guarantee approval. Each claim will be assessed fairly based on the available evidence and applicable consumer rights.

12. Order Cancellation

Contact CELLION Customer Support as soon as possible if you wish to cancel an order. Cancellation may not be possible after dispatch, subject to applicable law and the order status.

Any cancellation request will be reviewed according to the order status and applicable requirements. Refunds due will be processed according to the applicable refund procedure.

13. Colour and Appearance Variations

Product colours and appearance may vary slightly due to screen settings, lighting, photography, or reasonable manufacturing variations. Minor differences alone may not qualify as a defect if the product remains materially consistent with its description and agreed specifications. Material differences will be assessed separately.

14. How to Report a Problem

For a wrong, damaged, defective, or incomplete order, contact CELLION Customer Support.

Website: https://cellion.in
Email: support@cellion.in

Please include your order number, the email address used for the order, a description of the issue, and clear photographs or video where available. Preserve the product and packaging until the issue has been reviewed.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded under applicable Indian consumer protection laws. If any provision conflicts with a mandatory legal requirement, that legal requirement will prevail.

16. Policy Updates

CELLION may update this policy to reflect changes in products, operations, or legal requirements. The latest version and revision date will be published on this page.

17. Contact Information

CELLION
Website: https://cellion.in
Email: support@cellion.in
Business Location: New Delhi, India