Privacy Policy

Last Updated: 21 October 2026

1. Introduction

Welcome to CELLION (cellion.in). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or purchase products from us.

2. Information We Collect

When you use our website, we may collect the following information:

Account Information: Email address and password when you create a customer account. Passwords should be protected using secure website authentication practices.
Order Information: Name, phone number, billing address, shipping address, and other details required to process and deliver your order.
Payment Information: Payment and transaction details processed through our payment service providers, such as Razorpay and PhonePe.
Technical Information: Certain technical information, such as IP address, browser information, cookies, and website activity, may be processed by our website, hosting provider, or plugins.

The information collected may vary depending on how you use our website and its features.

3. How We Use Your Information

We may use your information to:

Create and manage customer accounts.
Process and confirm orders.
Arrange product delivery and provide order updates.
Process payments and verify transactions.
Respond to customer support requests.
Maintain website security and prevent fraud.
Comply with applicable legal requirements.

4. Payments

Payments on CELLION are handled through third-party payment services, including Razorpay and PhonePe, depending on the payment options available at checkout.

Your payment may be subject to the respective provider’s privacy policy and terms. CELLION does not intend to collect or store your complete card details, UPI PIN, or payment passwords directly. However, transaction and order records may be retained by our website or payment providers as required for order management, security, accounting, or legal compliance.

5. Sharing Information for Delivery

We may share the information necessary to fulfil your order with delivery partners, shipping providers, and other service providers involved in processing or delivering your purchase.

We do not claim that information is never shared with third parties. Information may also be processed by our website hosting provider, payment providers, and technical service providers where necessary to operate the website.

6. Customer Accounts and Passwords

Customers may create an account using their email address and a password. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without permission.

Please do not share your password or payment credentials with anyone.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, customer accounts, shopping cart functionality, checkout, security, and user preferences. WordPress, WooCommerce, or installed plugins may also use cookies or process technical information depending on the website configuration.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to manage customer accounts, fulfil orders, provide support, maintain business records, resolve disputes, and comply with applicable legal requirements.

We take reasonable measures to protect personal information. However, no website or method of electronic transmission can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

To make a privacy-related request, contact us using the details below.

10. Third-Party Services

Our website may rely on third-party services for payment processing, hosting, website functionality, and delivery. These providers may process information according to their own policies and applicable terms.

You may review their policies here:

Razorpay: https://razorpay.com/buyer-privacy-notice/
PhonePe: https://www.phonepe.com/privacy-policy/

Please review the relevant provider’s policies for details about its information-handling practices.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or legal obligations change. Any revised version will be published on this page with an updated revision date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

Website: https://cellion.in
Email: support@cellion.in
Business Location: New Delhi, India